Terms and Conditions.
1. General
By using our website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise.
Any liability under these terms and conditions cannot exceed the total price of your order.
We are not responsible for any business loss or damage which does not result directly from our actions, or that was unforeseeable at the time of ordering.
2. Placing an order
When you place an order via our website, you are agreeing to all of our Terms and Conditions as presented on the website.
Payment in full must be made for your order to be processed.
It is your responsibility to check all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.
3. Cancelling an order
Should you wish to cancel an order that has been placed, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your cheese has already been cut and packaged though, this will not be possible.
4. Cutting and weights
All cheeses are cut to order by hand. As such, all weights referred to on our website are given as minimum which we ensure you will receive.
5. Product Description
All of the product images on our website are for illustrative purposes only. As such, products and their packaging may vary from the pictures on the website. The products we offer may change according to availability and seasons.
Therefore, whilst we try to provide indications of which cheeses and products you may receive within your delivery, and how they might look, we reserve the right to deliver cheeses that have not been indicated or explicitly referred to anywhere on the website.
We strive to take into account preferences as indicated by you, the customer, when you place an order. However, other than those preferences governed by dietary requirements, such as vegetarian or pasteurized requests, or any other allergy related requirements, we are unable to guarantee your preferences will be fulfilled in your delivery.
6. Subscriptions
We do not take payment in advance for the whole value of your subscription. You will be charged either at the start of the month or quarter. We will always confirm each delivery date throughout your subscription in your first delivery box. If we do not hear from you, we will assume you agree with those dates.. At your request, we are fully flexible with regards to your delivery preferences and requirements.
You may choose to cancel your subscription anytime before your next payment has been processed, if you fail to do so, we cannot cancel your subscription.
7. Packaging safety
Our packaging contains re-usable, safe, cooling ice packs. However, we do advise keeping these out of reach of children. Our cardboard delivery boxes are 100% recyclable and biodegradable. Our insulation pouches are unfortunately not recyclable as a means to keep cost down for you, they are though reusable. The insulation pouches may be a choking hazard. We would advise keeping all these components out of reach of children, and we cannot accept liability for any injuries that may occur that are either directly or indirectly linked to any packaging we use.
All of our cheese is subject to rigorous testing and inspection prior to delivery to ensure it is in optimum condition when it is dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any cheese to us.
If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.
8. Governing Law
These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.